(Click on the image for Susan Hogan's News4 report)
Home warranties promise to cut down on unexpected costs of home ownership, but several customers reached out to NBC4 Responds with examples of when their warranties didn’t deliver.Issues range from customer service to problems with numerous unsuccessful repair attempts to not getting any response at all.
Mary Raftery of Stafford, Virginia, said her heat pump broke in November and after a month of going back and forth with her warranty company, Total Protect, she gave up.
“We paid out of pocket and had an entirely new system put in,” she said.
[also read the the D.C. Attorney General's alert on home warranties]